Customer Success Manager
Customer Success Manager
Description
- Driving the performance and developing targeted strategies for your portfolio of MNOs.Foster growth through close collaboration with Mobile Operators and major OTTs with new feature development, campaign initiatives, etc
- Working closely Telenor Linx and Partner product teams to strategize, develop and implement new features, campaigns and other activities aimed at promoting growth.
- Work on attracting and onboarding new partners to Telenor Linx’ footprint.
- Reporting on performance versus targets and supporting TLX and MNOsactivities and targets
- Guide and support Software Product teams in Telenor Linx to deliver improvement and refinements to Telenor Linx Software products.
- A Bachelor's/Postgraduate Degree in Economics, Engineering or a related field.
- A minimum of 2 years’ proven experience in customer success and/or account management within the telecommunications or software industry.
- Proven experience from digital partnerships work and software projects.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Strong understanding of Direct Carrier Billing (DCB) and the mobile payments ecosystem.
- Experience from Agile Software Development
- Fluency in English, both spoken and written.
Join Telenor Linx as Customer Success Manager!
Are you a results-driven professional passionate about delivering Customer Success experience? Telenor Linx is now seeking a Partner and Customer Success Manager join our Software Customer Success Team. With our headquarters in Norway and a presence across Sweden, Poland, Dubai, Pakistan, Thailand, and Singapore, we are committed to delivering high-quality solutions in for International Connectivity and Digital services—connecting you to what matters most.
The role as a Partnership and Customer Success Manager is a central role for the delivery of Telenor Linx’ Digital Products (including DCB, Bundling and Millom) and for the Mobile Network Operators (MNOs) connected.
Your Role:
As a Partnership and Customer Success Manager you will play a pivotal role in optimizing and growing the business going through Telenor Linx’ Digital Solutions for “your” portfolio of customers. You will work closely with your customers and external partners, including some of the biggest OTT and Content providers (e.g. Meta, Google, TikTok, CodaPayments, Disney+) in the world to achieve this goal. Your responsibilities will include:
Build and maintain strong relationships with key stakeholders in your mobile operators.
What You Bring:
Who You Are:
You possess a forward-thinking, commercial mindset and are eager to learn and grow. You thrive in collaborative environments, actively seeking support and providing assistance to colleagues. You are comfortable with initiating and driving your area forward. With strong communication skills and cultural sensitivity, you excel in international settings and are structured in your approach to work.
Why Telenor Linx?
In Telenor Linx you to take part in shaping the strategy, get challenges and personal development. Telenor Linx offers a rewarding, international fast-paced working environment, and the opportunity to play a role in safeguarding and building value for a leading telecommunications company across the Nordics and Asia.
We believe in the power of our people, and we recognize that the diverse talents within our global workforce are integral to our success. Join a culture that values individual contributions and supports professional growth.
Join the Telenor Linx team of nice and dedicated colleagues and work together with us in reaching our next goal on the continuous way of making Telenor’s services as optimal as possible.
Other information
Location: Linx offices in Bangkok. Some travelling to be expected.
Last date for application: As soon as possible
We know that diversity contributes to better results, and we encourage all qualified candidates to apply.
Please reach out to hiring manager Konstantin Nedev +47 94154560 should you have any questions regarding the position.
Inclusion and Diversity
Telenor is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
