Terms and Conditions

• Terms and Conditions
  1. This promotion is for non-dtac network individual customers who wish to switch to dtac Prepaid system from today until June 30, 2021 (or until further notice).
  2. On the date of Network switching customers can choose to activate “dtac SIM Prepaid 0.55 THB/minute for Network-switching customers” or “dtac SIM 0.15 THB/minute for Network-switching customers”. Service rates (excludes VAT) are as the following;
     • “dtac SIM Prepaid 0.55 THB/minute for Network-switching customers” service rate
       • 1.1 Calls to all Network 0.55 THB/ minute (remaining minute is round up to full minute)
       • 1.2 SMS is 3 THB per number (Thai SMS 70 characters/ SMS/ number, Thai and English SMS 70 characters/ SMS/ number, English SMS 160 characters/ SMS/ number. In case of excess character or containing extra symbol in SMS, the character counting might be different depending on system’s technical limitation for SMS sending).
       • 1.3 MMS is 3 THB per number
       • 1.4 Internet VAS is 1.99 THB per MB
     • “dtac SIM 0.15 THB/minute for Network-switching customers” service rate
       • 2.1 Calls to all Network 0.15 THB/ minute
       • 2.2 SMS is 3 THB per number (Thai SMS 70 characters/ SMS/ number, Thai and English SMS 70 characters/ SMS/ number, English SMS 160 characters/ SMS/ number. In case of excess character or containing extra symbol in SMS, the character counting might be different depending on system’s technical limitation for SMS sending).
       • 2.3 MMS is 3 THB per number
       • 2.4 Internet VAS is 1.99 THB per MB
  3. Customers will receive one free extra package VAS upon successful Network switching and top up for 100 THB and above for each month (base on calendar cycle). Service rates are as the following;
     • Free calls to all Networks 150 minute/ month for 12 month (maximum 1,800 minutes)
     • Free internet 1.5 GB for 30 days for 12 month (maximum 18 GB)
     • Numbers applying to free extra package must have at least 1 day usage balance. The privilege will be activated upon confirmation SMS within 24 hours. In the case that usage balance is up before expiry date of the promotion, or no top up for next month cycle, the Company will consider that customers forfeit the privilege received per promotion campaign and the system will calculate service rate according to normal package rates.
  4. This privilege is not refundable or exchangeable to cash, and not transferable to other individual or juristic person.
  5. Check your call usage and internet balance at *101*1#
  6. For more information, please contact 1678 dtac call center (3 THB per call excluded VAT)
  7. *777 FAQ Service for free of charge until June 30, 2021 !! (Regular charges 1 Baht/Call, excluded 7%VAT)
  8. The Company reserves the right to change terms and conditions details without prior notice.
• General Terms and Conditions
  1. dtac internet service with EDGE/3G/4G technology is brought by Service Provider for convenience of Network customers. The service may have some limitations in certain locations or certain periods of time. The speed of 3G/4G technology usage depends on service area, number of service users, connecting devices and the set-up of devices, which means each time service is not always with the continuous maximum speed. The movement of connecting devices might also temporarily affect data transmission and data transmission technology. Customers are encouraged to study usage instructions in full details.
  2. This promotion is intended for personal use between mobile phones only. Customers are prohibited from using this promotion as a voice over IP service (VoIP). If found that there is the use for commercial purpose or access internet in the manners that are in conflicts of law or in violation of public order, service provider holds the right to cancel the service and revoke the service privilege. Service provider will collect usage fee according to normal rate per each billing cycle usage.
  3. Customers are encouraged to study terms and conditions, service rate fees, settings and internet service area for usage convenience. The speed of dtac internet usage depends on service time period and density of service users, including the quality of connecting devices. In the case of data roaming service usage, service rate fees will depend on foreign Service Providers.
  4. The Service Provider reserves the right to adjust this promotion including terms and conditions without prior notice. Such changes will be considered that customers are acknowledged and willing to comply once there is a notification via Service Provider’s website or any other communication channel. Customers can additionally study terms and conditions at 1678 dtac call center (3 baht per call includes 7% VAT).
  5. In case of customers changing to other VAS packages or switch to Postpaid system, this will be deemed as terminating current VAS packages. At the time of VAS packages expiration, customers’ service rates will be adjusted per Company’s policy. Customers can alternatively choose other promotion packages available at the time being.
  6. New customers must register for service users database and provide supporting evidence as required by Service Provider before requesting new SIM car or privilege application or VAS package application. The Company reserves the right to suspend or revoke the services if found that customers are yet to register for service users database.
  7. Customers are willing for Service Provider to access and analyze recorded personal data given in smart card ID and other information that customers provided, for the purpose of communication business benefits and VAS and promotions. Service Provider or the Company will also be able to reveal, transfer and share customers’ personal data for external agencies both domestic and international for the aforementioned purposes.
  8. Customers must remain the usage under Thailand Computer Related Crime Act B.E. 2550. SMS, MMS or Happy internet VAS users must refrain from the use or allowing others to use it for commercial purpose, profanity and nudity, in conflicts of law or any other legal and contract terms, in violation of personal rights, slanders, use the service in a manner that contributes to technical and service defects to other customers or Network Providers. If violated, Service Provider holds the right to immediately cancel the service and service users must be solely responsible to all potential legal implications.
  9. Service provided by dtac TriNet Co. Ltd., 319 Chamchuri Square Building, 41st Floor, Payathai Road, Pathumwan, Bangkok 10330. Tax ID 0105549034548.