If you own more than 6 numbers,
to confirm the possession,
please scan QR Code as below or press *555*16*ID card no# and press call

This is to align with NBTC’s regulation which aims to prevent scammers and to protect benefits of mobile phone users.

• dtac website https://www.true.th/re-id/dtac
• dtac application > Select Menu “Mobile Re-identification”
• USSD : Dial *555*16*ID card no.# and press call (starting 25 Jan 2024)
• dtac Shops

1. According to the NBTC announcement, the service will be suspended. Customers cannot access the Internet or make a call except to these numbers; emergency numbers 191,1669 etc., and call center 1242(True) or 1678 (dtac). However, incoming calls can still be received.
2. To resume the service, the owner can proceed to confirm the possession of their numbers according to no.2. After completing the confirmation, the service will be resumed, depending on remaining validity days (prepaid) and overdue/outstanding balance (postpaid).

According to NBTC, the due date is based on the number of SIM card owned by the customers.

• 6-100 SIM cards - By 13 July 2024
• 101 SIM cards or more - By 14 Feb 2024

Customers can confirm their possession on website via

• Mobile phone
• Tablet with SIM card (as OTP is required)
• Computer/PC/noteook are not allowed.

Yes, it is a real-time update.

Yes, they are required to make the confirmation within the due date.

Customers can check via USSD by dialing *555*16*ID card no.# and press call.

• For dtac: Starting 25 Jan 2024 onwards
• For True: Starting 16 Jan 2024 onwards

• The numbers activated after 1 December 2023 are not required to confirm the possession.
• Customers can check the numbers to confirm the possession according to the NBTC’s regulations via website. If there is a message displayed “This phone number is not required to confirm the possession, or you have completed the re-identification process.", that means the process is completed.

If the numbers are cancelled, they can be reactivated within the given period. Nevertheless, the customers are required to complete the process of confirming the number possession before resuming the number.