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FAQs
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What will happen when 5GB/15GB/30GB max speed is used up? Internet speed will be throttled to 384 Kbps until the end of your package; either 4, 8 or 1 5 days.
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What will happen after free unlimited data period(4/8/15 days) ends? The use of extra data will be charged at 2 baht/MB. If you need add more data, please click
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How to add more data? "You can find suitable data package at http://bit.ly/dtourist or by dialing USSD below to apply data package:
- you can press *103*653# to add 3 GB data at max speed at 84.53 baht (VAT included).
- you can press *103*654# to add 6 GB data at max speed at 105.93 baht (VAT included).
- you can press *103*655# to add 9 GB data at max speed at 127.33 baht (VAT included)." -
Where to top up call credit ? You can top up your credit by
- cash card available at convenience stores natinawide
- top -up service at cashier counter of convenience stores natinawide
- Online top-up via credit/debit card/Alipay/WeChat pay via http://bit.ly/dtourist -
How to check balance and data? Press *101*1*9 or click
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Which SIM card is appropriate for 5 to 7-day trip? dtac Happy Tourist SIM 299
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Is dtac happy SIM card compatible with iphone and Android? Yes, dtac Happy SIM card is able to work with every phone model.
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Why does sometimes call credit run out? There are 2 reasons of call credit running out; 1. Either local call to non-dtac number or international calls are made. 2. Data is used without data package.You can apply package and top up at http://bit.ly/dtourist
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What is Call Credit? Call credit is the amount of money as your package value which can be used to buy package and make calls both of local call and international call.
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Where can I contact when I have a connection problem or other problems? You can call below number ask for help:
- dtac call center : 1678
- dtac Chinese call center: *800
- dtac WeChat offical center: dtacHappy
