Usage Abroad

For your uninterrupted communication throughout your trip, customers are encouraged to study certain information prior to your trips per the following;

Outcalls

• Domestic calls
  When you are abroad, you can call numbers of that country for both landline and mobile numbers without dialing country code

  Dial area code – phone numbers.
  Example: you are in Singapore and want to call 089-680-xxxx you can dial 089-680-xxxx without putting in country code.

  Service rate
  Service rates (domestic calls) as shown in service rates page

• Calls to Thailand
  When you are abroad, you can call numbers of Thailand for both landline and mobile numbers

  Example: you are in Singapore and want to call Thai number 081-666-xxxx, begin the calls with country code for example +6681-666-xxxx (Thailand country code is 66).

  Service rate
  Service rates (calls to Thailand) as shown in service rates page.

• Calls to other countries
  When you are abroad, you can call numbers of other countries

  Example: you are in Singapore and want to call USA number 0704-423-5231 you can dial +1 0704-423

  Service rate
  Service rates (international calls) as shown in service rates page.

• Calls to other dtac prepaid numbers in that country
  When you are abroad, you can call dtac prepaid numbers in that country

  Example: you are in Singapore and want to call dtac prepaid number 084-655-xxxx in Singapore you can dial +6681-655-xxxx.

  Service rate
  Service rates (domestic calls) as shown in service rates page.

Initial Problem Solving

In case your mobile cannot receive Network signals. If your screen will not display Network name or show “Emergency only”, “Forbidden Network”, “No Access” or “Access Denied” then it means your mobile cannot receive Network signal automatically, solve this problem by;

1. Choose Network by yourself (Manual Network Selection), if problem still persists, try changing usage location and choose Network manually again. You must check country and service Networks in advance.
2. Check your SIM card with other mobile phones. If it works normally, it means that your mobile device might have problems. Or try other SIM cards in your mobile dive, if works normally then your SIM card might have problems.

In the case of mobile phones can receive Network signal but cannot place or accept calls, solve by;

1. Check if you have suspended outcalls or incoming calls. If yes, you need to deactivate the suspension.
2. Check that you have placed a call or the calling numbers are in accurate dialing format.

In the case of mobile phones can receive Network signal and can receive calls but cannot place calls, solve by;

• Check phone settings if you are using the second line. If yes, you need to switch to first line for second line is only for receiving the calls.

For Emergency

If problem still persists, kindly call +662-202-8100 dtac call center for 24 hour (free of charge when call from dtac and dtac prepaid SIM).