Terms & Conditions

1. The GO Travel EXTRA Data Roaming and Voice Roaming add-on Package is available for existing prepaid customers.
2. Service fee rates for GO Travel EXTRA (Worldwide) 1,099-baht (excluding VAT 7%), 7 GB data roaming and 50 minutes of calls to Thailand, local calls in destination country, and incoming calls for 15 days in Worldwide.
3. After data quota is used up, you can continue using data roaming at 128 Kbps until the package validity expires.
4. A fraction of a minute is calculated as a full minute in each call.
5. Fees for excessive calls to another country, SMS sending, any calls outside the destination country or specified network, or exceeding the package quota or validity will be charged at the normal rate of the destination country.
6. The package will be charged upon subscription and will be activated once roaming network is detected within 30 days after the date of package subscription. If you possess multiple packages, all packages will be activated simultaneously.
7. To avoid unwanted voice roaming charges from call forwarding while traveling, please cancel all call forwarding services by dialing ##002# then pressing call.
8. Data speed is subjected to overseas network operators.
9. The package period starts from date and time that the package is activated and ends on the last day of the package (24-hour based, Thailand time).
10. International data and voice roaming services will be automatically activated upon subscribing to the package. If the voice roaming service is turned off, simply turn on by dialing *124*6# then pressing call.
11. The package is valid in specific countries and networks only. For other unlisted countries, the service will not be available.
12. Customers are prohibited from profiting from packages, including Voice over IP (VoIP) service, in any illegal cases. If evidence of business interests or commercial contact with other parties or access to the Internet that contravenes the law, social harmony, and social morality is found, the provider reserves the right to immediately restrain or terminate the service and cancel promotional privileges of the violating phone number.
13. The company has the right to manage the network appropriately to maintain the service quality and help users use it more efficiently. This may include limiting or reducing speeds, taking action to transfer data, prohibiting the use of BitTorrent, sharing the internet via Hotspot, downloading and/or uploading large files, or any application with sustained high usage that affects service application or causes issue or damage to other users and/or the Company’s network or overall service.
14. The Company reserves the right to change terms and conditions of the service without prior notice. Customers acknowledge and agree to any changes made and announced on the provider’s website or other channels.
15. The customer allows the provider to necessarily access and evaluate personal data of the customer saved and stored in the ID smart card and in other forms provided by the customer for the sake of telecommunication business, promotion, and others. Additionally, the customer agrees that the provider (or the Company) may reveal, submit and/or transfer personal data of the customer to other third parties, both local and abroad, for the aforementioned purposes.
16. The Company reserves the right to change terms and conditions of the package without prior notice.
17. For more information, please contact the dtac call center 1678 (3 baht/call) or +6622028100 while abroad (free from dtac number 24 hrs.)