โอนย้ายซิมจาก iPhone เครื่องก่อน ไปยัง eSIM บน iPhone เครื่องใหม่ของคุณ

Transferring SIM card from your previous iPhone

to your

new iPhone can be complete

in 2 conditions.

Transfer eSIM from your previous iPhone to a new eSIM on your new iPhone

Transfer physical SIM
from your previous iPhone
to a new eSIM on your new iPhone

What you need

From eSIM to eSIM

Your new iPhone must be
iPhone XS, iPhone XS Max,
iPhone XR, or later. See how to

See how to identify your iPhone model.
Learn more Click

You should also update your new iPhone
to iOS 14 or later.

See how to update your iPhone.
Learn more Click

From physical SIM to eSIM

Your new iPhone must be
iPhone XS, iPhone XS Max,
iPhone XR, or later. See how to

See how to identify your iPhone model.
Learn more Click

Your previous iPhone must have
iOS 14 or later.

Your new iPhone must have
iOS 14 or later.

Learn how to specify your iPhone model.
Learn more Click

Activate security system on your device

Activate security system on your device

  • Log in to iCloud from your previous and new iPhone
  • Turn on two-factor authentication for Apple ID. Learn more Click
  • Activate face ID/passcode lock
  • Register iMessage

With iOS 14 and later, some carriers support transferring your eSIM during Quick Start

Data transfer Click

Transfer SIM from your previous iPhone
to eSIM
on your new iPhone after setup

To complete the eSIM transfer process,
you need to approve the process on your previous iPhone. If you do not have the previous iPhone, please contact dtac to request help with the cellular plan transfer..

1

On your new iPhone,
go to Settings > Cellular > Add Cellular Plan

  • If your eSIM plan is ready,
    you will see the plan on the list.
  • If not, please check your
    Apple ID login and two-factor identification,
    then follow these steps
    or contact dtac.
2

Tap your cellular plan on the list
and tap Add Cellular Plan at the bottom of the screen.

3

On your previous iPhone, there will be a question popping up on the screen asking whether you wish
to transfer to your new iPhone. Tap transfer.

Previous iPhone

 

4

After transfer process confirmation, you will be redirected to dtac’s
webpage to reconfirm your phone number and ID card number.

5

If a banner “Finish your dtac cellular plan setup”
appears on your new iPhone, tap it.

  • Your cellular plan will no longer be available on your previous iPhone. Make sure your previous iPhone and your new one are in close proximity in order to complete the process.
6

Make a call on your new iPhone to check its cellular connectivity
before removing your cellular plan from your previous iPhone.

  • Contact your carrier if you have any questions.

Who is this service applicable to?

Support
  • Individual customer
    - postpaid
  • Individual customer
    - prepaid
Not Support

Corporate customer

FAQ

Transferring numbers to different network, can this be done?

For different networks, it will be shown in gray message "Transfer not supported"

If I forget your iCloud account, what to do?

If you forget your iCloud account, you can find information athttps://support.apple.com/en-us/HT201354
If you forgot your iCloud password, you can find information athttps://support.apple.com/en-us/HT201487

If I move your SIM to a new device (eSIM) and want to move it back, can I move it back?

Can move back to eSIM only. If the customer wants a physical SIM, must contact dtac service center.

Why is the phone number not shown in the menu? “Add Cellular Plan”

The customer needs to turn on the listed function, can’t miss one.

  1. Must have the same iCloud account on both devices
  2. Must turn on 2FA (Two-factor authentication on iCloud. You can find information at https://support.apple.com/en-us/HT204915
  3. FaceID/passcode lock must be turned on. You can study the manual at https://support.apple.com/en-us/HT208109
  4. Requires iMessage registration. You can find information at https://support.apple.com/guide/iphone/set-up-messages-iph3d039b67/ios

This service can transfer SIMs to which groups of customers?

Postpaid customers, prepaid customers (Except corporate customers)

If the number is suspended, can use the SIM transfer service or not?

No, the customer must complete the payment for the service to be able to use this service.

Can Corporate Enterprise customers use this service?

No, Cornarate Enterprise customers must contact dtac Service Center for assistance or contact 1678.